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Introduction: Public AI Chats

Public AI Chats on the Evoya platform enable you to offer seamless and efficient customer support—authentic, available 24/7, and perfectly aligned with your brand. These AI-driven chats engage personally with customers and support over 50 languages, ensuring a global reach. By leveraging a dynamic knowledge database, responses stay up-to-date through automatic integration of content from your website and other sources.

Key Benefits

1. Cost Efficiency

Public AI Chats significantly reduce the need for human support staff, resulting in lower personnel costs. This benefit is especially valuable for:

  • Handling High Volumes of Inquiries: Automated responses handle routine questions without staff intervention.
  • Optimizing Resource Allocation: Freeing human resources to focus on more complex tasks or specific customer needs.

2. 24/7 Availability

AI chats operate around the clock, offering continuous support to customers regardless of business hours, which benefits:

  • Enhanced Customer Experience: Customers receive immediate responses, increasing satisfaction and trust.
  • Increased Sales Opportunities: AI chats can address inquiries or assist customers at any time, potentially boosting conversions.

3. Multilingual Support

AI chats support over 50 languages, expanding accessibility to a broader audience and enhancing global reach, which is valuable for:

  • Engaging Diverse Customer Bases: Providing support in a customer’s native language improves their experience and trust.
  • Ensuring Brand Consistency Globally: Maintaining consistent and accurate messaging across multiple languages.

Practical Applications and Use Cases

Public AI Chats support a variety of business functions and specific use cases, such as:

  • Customer Service and Support: AI-driven chats handle routine inquiries, allowing human agents to focus on complex cases.Responding to questions about order status, product returns, or troubleshooting.

  • Lead Generation and Sales Assistance: AI chats can qualify leads or recommend products, increasing the likelihood of conversions.Providing product recommendations or real-time answers to customer questions.

  • Marketing and Engagement: Enhance user engagement by providing instant responses and personalized answers based on visitor behavior. Answering FAQs about promotions or loyalty programs and guiding new users through site features.

Enhanced Capabilities with Dynamic Knowledge Database

Public AI Chats automatically integrate updated information from your website and other sources, ensuring that responses are accurate and current.

Value

Reduces the need for manual updates, providing accurate responses without delay.

Application

Beneficial for businesses with frequently updated content, such as product listings or policy pages.

Use Cases

  • Providing timely information about new product launches or service changes.
  • Ensuring accurate answers about seasonal promotions or policy adjustments.

With these benefits and applications, Public AI Chats on the Evoya platform empower businesses to improve customer service, reduce operational costs, and engage effectively—while maintaining brand consistency and accuracy across multiple languages and time zones.