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Introduction

AI agents on the Evoya platform are intelligent assistants that not only answer questions but can independently execute tasks and automate processes.

How do AI agents work on Evoya?

Unlike a simple chat, agents can access additional capabilities:

Using tools

Agents can use tools to communicate with external systems:

  • Connection to APIs and third-party systems
  • Access to databases
  • Execution of actions in other applications

Integrating data sources

Agents can access knowledge databases:

  • Company-specific documents and manuals
  • Product information and FAQs
  • Internal knowledge bases

This enables them to deliver precise, context-specific answers based on your specific knowledge.

Typical use cases

AI agents are particularly suitable for:

  • Automating business processes – Recurring tasks are completed independently
  • Customer service – Inquiries are answered with relevant context from knowledge databases
  • Internal assistance – Employees get quick access to company-internal knowledge
  • Data processing – Information from various sources is consolidated and structured

The difference to Chat

While Chat is designed for quick, interactive conversations, agents are built to execute multiple steps, make decisions, and handle more complex tasks.