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Bots – Deploy AI Agents Publicly

Bots on the Evoya platform are AI agents that can be embedded as chat widgets on websites or in other channels. They provide visitors and customers with direct access to your AI-powered assistants.

What are Bots?

A bot is an AI agent that is made publicly accessible through a chat interface. Unlike internal agents that are only available to team members, bots can:

  • Be embedded on websites
  • Be used by external visitors
  • Be available 24/7
  • Process inquiries automatically

How do Bots work?

Bots are based on the same AI agents you use internally:

  • Knowledge Access – Bots access your data sources (documents, URLs, databases)
  • Guidelines – Define how the bot responds and behaves
  • Tools – Bots can take action (e.g., send emails, retrieve data)
  • Customizability – Design, texts, and behavior are configured in the Bot Designer

From Agent to Bot

Any AI agent on the Evoya platform can be embedded as a bot:

  1. Create AI Agent – Configure the agent with data sources, guidelines, and tools
  2. Set Access to Public – Make the agent accessible to external users
  3. Use Bot Designer – Customize the design and behavior of the chat
  4. Generate Embed Code – Embed the bot on your website

Details on configuration and embedding can be found in the Bot Designer.

Use Cases

Bots can be deployed in various scenarios:

Customer Service & Support

  • Answering frequently asked questions (FAQ)
  • Providing product information
  • Handling initial support inquiries
  • Routing requests to the right team

Lead Generation

  • Qualifying prospects
  • Collecting contact information
  • Providing product recommendations
  • Scheduling appointments

Onboarding & Help

  • Guiding new users through processes
  • Providing instructions and tutorials
  • Solving common problems
  • Offering context-specific help

Next Step

Learn how to embed your AI agent as a chat on your website in the Bot Designer.