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Introduction

Bots on the Evoya platform are AI-powered chatbots that you can integrate on your website or in other channels like Slack.

Where can bots be deployed?

Bots can be flexibly used in various environments:

  • On your website – As an embedded chat widget for visitors
  • In Slack – As an internal bot for your team
  • In other channels – Depending on integration and requirements

Typical use case: Customer service

The most common application for bots is automated customer service on your website:

  • Answer product questions – Customers receive instant information about your products and services
  • Handle support requests – Simple questions are answered automatically before an employee intervenes
  • Qualify leads – Inquiries are prepared and structured so your team can work more efficiently
  • 24/7 availability – The bot is accessible around the clock, even outside business hours

How do bots work on Evoya?

Bots are based on Evoya AI and can access your knowledge databases:

  • They provide precise answers based on your product information, FAQs, and documents
  • They learn from your data sources and adapt to your specific requirements
  • They can be configured to escalate to a human for complex inquiries

Bots help you efficiently handle customer inquiries while increasing satisfaction.