Introduction

With the Email feature on the Evoya platform, you can connect your mailbox and use AI to efficiently process and organize emails.

What can you do with Email on Evoya?

The AI supports you in managing your email volume:

Categorize emails

• Automatic classification, for example by:
  • Technical inquiries
  • Support cases
  • Sales inquiries
• Intelligent routing – Emails are forwarded to the right department or team

Respond faster

• Generate response suggestions – The AI creates appropriate responses that you can use directly or customize
• Time savings – Less time for routine responses, more time for complex inquiries

Analyze and structure emails

• Extract frequently asked questions – The AI recognizes recurring questions from a shared inbox and helps build FAQs
• Store data – Information from emails can be saved in a database to:
  • Analyze trends
  • Build knowledge bases
  • Create reports and evaluations

Typical scenario: Central mailbox for customer inquiries

The Email feature is particularly suitable for companies with a central mailbox, e.g.:

• Customer service – Support requests are automatically categorized and processed
• Sales teams – Inquiries are pre-filtered and forwarded to the right contacts
• Support departments – Tickets are automatically created and prioritized

With the Email feature, you reduce manual work and ensure that no inquiry is lost.