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Advanced Settings

The advanced settings enable detailed fine-tuning of your agent. These options influence the agent's behavior, performance, and integration.


Advanced features

Enable session deletion – Chat sessions are automatically deleted after a defined period of time.

Character replacement – Certain characters are automatically replaced by alternatives when streaming messages in the chat.

Enable trigger message – When entering the chat, the agent is sent a first message that prompts it to take actions such as asking questions or gathering information.

API access – Allows external applications to interact with this agent via the API. After activation, API keys and endpoints can be managed in the API settings.

Prompt reinforcement – Adds hidden instructions below user messages to enforce specific agent behavior.

Session analysis – Automatically analyzes chat sessions when they are ended. After processing, the results are visible in certain chat sessions, indicated by an info icon.

Creator mode – Makes the Creator editor available in the chat.

Privacy Shield – Makes a privacy mode available in the chat that anonymizes sensitive data before AI processing.

Data processing transparency – Shows a "Data processing" link below the chat input so users can see in which region each capability processes their data.

Speech-to-text model – Selects the model for voice input (Speech-to-Text). Available as CH or US model.


Best practices

Change advanced settings one at a time and test the effects before making further adjustments. Note which settings you changed and why – this facilitates later optimizations.

Production environment

Test changes to advanced settings in a test environment first before using them in production.